Tidio pricing: what the plans cost and what grows the bill

Tidio charges for replies, not seats. Growth begins at $49.17/mo, from 250 billable conversations. A five-agent team pays that and nothing more for seats.

Your count rises only when a human agent answers a thread. Messages nobody answers cost you nothing.

The plan price is only the floor. Lyro AI, Flows and Plus usage each bill on their own meter. Tidio’s terms also give you no right to a refund.

If your team answers 100 conversations a month, Starter at $24.17/mo covers it. If you run several projects, Plus starts at $300/mo plus usage. If you only want lead capture, a form or landing page tool may cost less.

Free is the safe place to start. Tidio’s trial lets you test paid features first. A paid charge you regret does not come back. Read the terms before you upgrade.

Worried about a price jump at renewal? Tidio’s pages give no price-change notice, so ask support first.

Your team size barely matters, and your reply volume sets the bill

Take five agents on Growth. Tidio allows up to 10 agents on self-serve plans and lists no per-seat price. Five seats add nothing.

The bill climbs with the conversation tier you pick. Growth runs up to 2,000 billable conversations.

Tidio lists no price for the steps between 250 and 2,000. The selector sets it. Set the selector to your real reply count before you pay.

Our true cost calculator totals the add-ons you choose.

How the meter counts

Three rules decide how fast the meter runs.

• A visitor message nobody answers is never billed, so spam is free.
• A thread with fifty messages counts once.
• Replies from Flows and the Lyro AI Agent are not agent replies.

That last rule helps you. A team that lets Flows answer the simple questions pays for fewer human conversations. A team that answers every chat pays for volume.

What sits outside the plan price

Four items can land on top of the plan.

1. Lyro AI Agent. It starts at $32.50/mo from 50 Lyro AI conversations. Free and Starter give 50 Lyro conversations once. A monthly refresh needs the Lyro AI Agent plan or Plus.
2. Flows. It starts at the same price as Starter, from 2,000 visitors reached. Free allows 100 visitors.
3. The branding add-on. Tidio charges 16.67 USD/mo to remove its branding. You pay it if you want a chat widget without Tidio’s name. Custom branding itself comes with Plus.
4. Plus usage. You pay $300/mo plus monthly usage. AI and human conversations bill separately. Tidio’s page gives no usage rate, so you cannot price a Plus month in advance.

Each product also sells alone. You can buy only Lyro or only Flows. The free human-conversation limit stays. If your help desk is Zendesk or Salesforce, you can add Lyro and skip Growth.

What Tidio’s terms say about refunds, renewal and limits

Tidio’s terms favour Tidio on money.

• Refunds. “Tidio is not obligated to provide a refund for any reason, including but not limited to partial months or years of services, upgrades or downgrades, or unused time during your subscription.” Tidio may refund in exceptional circumstances, at its sole discretion. That is never more than three months of service.
• Cancelling. “You can cancel your recurring subscription at any time to stop further charges to your account.” That stops the next charge. It does not return the last one.
• Going over a limit. “Tidio may automatically upgrade your account in the event that your use of the Services exceeds your purchased subscription plan.”
• Plan changes. Upgrades and downgrades start with your next billing cycle. You keep premium features until the cycle ends.
• Trial. The 7-day trial opens every feature and needs no credit card. It ends in a downgrade to Free unless you upgrade.

Three answers are missing. Tidio’s pages give no refund window in days, no contract term and no price-change notice. You cannot tell how much warning you get before a renewal costs more. Ask support before you pay for a year.

Each plan suits one kind of team

Pick the plan by the feature you cannot skip. Tidio’s pricing page names these features on these plans.

• Free, $0. You get 50 billable conversations, 50 Lyro conversations once and 100 Flows visitors. It tests whether anyone writes to your site.
• Starter. You get 100 billable conversations, live chat and ticketing. Add a live visitors list, operating hours and basic analytics. It fits a solo owner who answers a few chats a day.
• Growth. You get everything in Starter. Add advanced analytics, user permissions and automatic chat assignment. Macros, automatic reply and viewed pages history come too. It fits a small team that routes chats between agents.
• Plus. You get everything in Growth. Add premium support, a Dedicated Success Manager and discounted usage rates. Departments, multiproject, custom branding, OpenAPI and a custom number of seats come too. It suits an agency running several sites.
• Premium. Tidio shows “Contact for pricing”. It adds Lyro from 3 000 conversations, pay-per-resolution billing, SSO and a mobile SDK. It targets a large support desk.

Moving from Growth to Plus changes the shape of the bill. You lose the 10-agent cap, and usage bills on top of the base price.

If you use half of this, stay on Starter or Free. Do not buy Plus for a Success Manager you will not call.

Trustpilot’s 225 reviews split between praise for support and anger about billing

Tidio had a 3.5 rating across 225 Trustpilot reviews on 2026-11-05. It held 149 five-star and 55 one-star reviews. Another 9 gave four stars, 7 gave three and 5 gave two.

Of the 10 newest reviews, 5 give five stars and 4 give one. The praise names customer support and the AI auto-response.

Two one-star reviews raise billing. An August 2026 reviewer wrote that you “have to keep paying for upgrades” and could not cancel. An October 2025 reviewer said the rate doubled without notice. The reviewer was charged a full year and refused a refund.

Each is one buyer’s claim. The refusal matches Tidio’s no-refund clause, which you can read yourself in its terms.

A September 2026 one-star review blames support for a Starter plan that logged no conversations. A December 2025 four-star review says the widget would not show until support fixed it. Test the widget during the trial, because the terms give you no refund afterwards.

Leadpages and Typeform win when the job is lead capture

Tidio wins when you need live chat. A rival wins when you want to collect leads and never staff a chat desk.

Tidio Flows costs the same as Starter and prices by visitors reached. Rivals price by plan, so the units differ.

Plan	Price	What you get
Tidio Flows	from $24.17/mo	Visitors reached from 2,000, sold alone
Leadpages Pro	$29/mo	1 seat, 7-day trial, 7-day money-back guarantee
Typeform Basic	$39/mo	1 seat, 14-day trial, fees nonrefundable

Leadpages Pro costs $29/mo for a landing page that captures leads. On new accounts you get a seven-day money-back guarantee. Tidio’s terms offer none.

Typeform Basic costs $39/mo and suits a form-first funnel. Its terms call fees nonrefundable, so the trial is your test there too.

Neither replaces a chat desk. If your customers want an answer in minutes, stay with Tidio.

Start on the free trial and count your own replies

Count the conversations your team answers during the 7-day trial, then check the selector price. Ask support about price-change notice before you pay for a year.