Close CRM pricing: what a team really pays

Close Growth costs $109 per user a month billed monthly. It is the first plan with automated workflows, so teams that automate start there. Five seats cost $545 a month, before any calls.

Close passes calling and SMS through at cost on top of the seat price. Your real bill is seats plus calls.

Close’s pricing page opens on its Annually toggle. That view runs from $9 for Solo to $139 for Scale. The Monthly view runs from $19 to $149.

Quote the wrong one and you understate your bill. Close showed these prices on 2026-11-05.

You also face a refund clash. The pricing page promises a money-back guarantee. The Terms of Service say all fees are non-refundable.

Settle that before you enter a card. A refund you cannot count on is a cost.

If you only need a shared contact list, a rival costs less. If you use half of Close, stay on Essentials.

Five Growth seats cost more than the plan price once calls are billed

Close bills per user, so seats set the floor. Five reps on Growth pay $545 a month on monthly billing. Annual billing brings that to $495. Close tags Growth “MOST POPULAR”, so size that plan first.

Solo is limited to one user, so a team never buys it. Essentials and Scale also price per seat.

Pick the plan first and the billing state second. The step between plans moves your bill more than the toggle does.

What pushes the Close bill past the plan price

Five things sit on top of seats times price.

• Calls and SMS. Close says: “Most outbound calls are around $0.02/minute; phone numbers start at about $1/month.” Close is built around calling. A team that dials all day sees this line grow. Close’s page gives no usage estimate.
• AI credits. Every plan includes monthly credits per user. Solo gets 500, Essentials 1,000, Growth 1,500 and Scale 2,000. Chloe, Close’s AI sales agent, is free to access on every plan. You pay for the work she does, in credits plus telephony. Close’s page gives no credit price.
• Overage fees. The Terms of Service let Close “charge you standard and overage fees”. That applies when you exceed your plan’s usage limits, were not invoiced or missed payments.
• Each extra seat. A sixth rep adds one more seat at the same price.
• Custom pricing. Close offers it to fast-growing teams with complex needs. Close prints no figure and sends you to a custom demo.

Five reps who dial all day pay for seats, then for every minute. Close gives no monthly total for that.

Close bills in advance, and its refund promise clashes with its contract

Close’s terms let it charge you ahead of service until you cancel. The pricing page tells a warmer story. That gap matters before you enter a card.

Renewal. The Terms say you authorize Close “to bill your payment instrument in advance of receipt of any Service on a periodic basis”. Billing continues until you terminate your account. Close’s pages give no contract term.

Cancelling. You have “the right to terminate your account at any time”, per the Terms.

The trial promises “No credit card. No contracts.” Cancellations take effect when the billing term ends. On annual billing, plan your exit around that date.

Refunds. Close promises a “30-day money-back guarantee” and “a full refund, no questions asked”. Its Terms then say: “All fees are non-refundable.” Both come from Close.

Treat the guarantee as a promise to confirm. Use the 14-day free trial to decide before you pay. Then ask Close to put the promise in writing.

Price changes. Close reserves the right to change its prices. It will give notice in the app or by email “at least 30 days before the change is to take effect”. That is a notice period, not a price lock.

Workflows start on Growth, territory rules on Scale, and rivals win on a free start

Workflows start on Growth, and territory rules start on Scale. Pick your Close plan by the one feature you cannot do without.

Which Close plan fits your team

• Solo costs $19 per user monthly, or $9 annually. It suits a founder or lone rep who needs a real CRM, not a spreadsheet. It is limited to one user and 10,000 leads. Workflows are not included. If you have a team, skip it.
• Essentials costs $49 per user monthly, or $35 annually. It suits a small team that wants one place for every call, email and deal. It adds unlimited contacts and leads and team collaboration. You also get built-in forms, email, calling and SMS. A central inbox and task list come too. Workflows are still not included.
• Growth costs $109 per user monthly, or $99 annually. It suits a team chasing too many leads by hand. It adds automated workflows, Chloe inside workflows, a power dialer, custom activities and bulk email. If you will not use workflows or the dialer, Growth is wasted money.
• Scale costs $149 per user monthly, or $139 annually. It suits a high-volume outbound operation. It adds role-based access and permissions, plus lead visibility rules. You also get a predictive dialer and live call coaching. Call recordings are kept without a time limit.

A small agency that needs shared calling, email and tasks can stay on Essentials. Growth pays off only if the team runs workflows. The power dialer and bulk email help too.

A manager who must separate territories needs Scale. Role-based access and lead visibility rules sit on Scale, not Growth. Five Scale seats cost $745 a month billed monthly.

When a rival plan wins

Close wins when calling, email and SMS in one tool is the job. A rival wins when you want a free start or a lower seat price. Check each plan’s features before you switch.

• Free start. HubSpot’s free tools cost $0 a month with 2 seats included. Zoho CRM Free also costs $0, with 3 seats. If you want zero cost, skip Close. See HubSpot pricing and Zoho CRM pricing.
• Same price, other tool. Pipedrive Growth costs $49 per seat billed monthly, the same as Close Essentials. See Pipedrive pricing.
• Lower seat price. Zoho CRM Professional costs $35 per user billed monthly, so five seats cost $175. monday CRM Standard costs $25 per seat billed monthly, so five seats cost $125. Five Close Essentials seats cost $245 a month. See monday CRM pricing.
• Refund terms. Zoho CRM gives you 45 days to report dissatisfaction. It then promises a full refund. With monday CRM you can terminate within 30 days of the initial purchase. Pipedrive’s terms refund nothing. Close pairs a 30-day promise with a no-refund contract.

Run your own seat count through the true cost calculator. The CRM comparison lines up more options.

Trustpilot shows 4.5 from 76 reviews, with one complaint about call audio

Trustpilot lists Close at 4.5 from 76 reviews on 2026-11-05. That is 62 five-star reviews and 4 four-star. One is three-star, none are two-star and 9 are one-star.

Of the 10 newest reviews, 9 give five stars and 1 gives four. One reviewer moved from Salesforce and HubSpot to Close. Internal revops tickets fell from 80 a week at one point to under 10.

The four-star review, dated 2026-10-05, praises sorting leads into workflows. It names two weaknesses. One is audio quality when calling leads. The other is mass mailing, where better tools exist.

Calling is what Close sells, and that complaint is about calling. Test call quality in the free trial, on your own team’s phones and headsets. Read the nine one-star reviews on Trustpilot before you buy.

Start where workflows pay off, and get the refund in writing

Start on Growth if workflows and the dialer replace other tools, otherwise on Essentials. Get the refund promise in writing before you enter a card.