Zoho CRM pricing: what a 5-seat team pays

A five-person team on Zoho CRM Professional pays $175 a month on Zoho’s Monthly toggle. The Annually toggle drops that to $115. Zoho’s page opens on the Annually view. The first number you see is the low one.

If you pay monthly, you pay the higher one.

Zoho bills in US dollars, per user. Local taxes may apply.

Free stops at three seats, so a fourth hire forces a paid plan. If you are starting with five seats, try Standard first. Move up only for a feature you can name.

Paid plans renew on their own, and you owe Zoho notice a week before renewal. Miss it and the plan renews. You can still ask for a refund after it does.

Refunds are Zoho’s strongest card. Annual buyers get 45 days to ask for their money back. Freshsales, Pipedrive and HubSpot give you none, so the cheaper rivals carry a catch.

Seats set a Zoho CRM bill, and the Monthly toggle costs more

Every paid plan bills by the seat. Zoho marks Professional Most Popular. Five seats cost this on each paid plan:

• At Standard, you pay $100 a month on Monthly, $70 on Annually.
• Professional: $175 on Monthly, $115 on Annually.
• Enterprise: $250 on Monthly, $200 on Annually.

Add seats and the line stays straight. Ten Professional seats run $350 a month, or $230 on Annually.

The page loads on $14 for Standard, $23 for Professional and $40 for Enterprise. Switch to Monthly and you see $20, $35 and $50. Zoho prints no billing words beside either set.

If you budget from the first view and pay monthly, you underbudget. Write down which toggle your quote came from.

On Free, your team tops out at three seats. Zoho prices no fourth seat there. Your next step is a paid plan.

Bigin Express is a separate Zoho product, listed beside the CRM plans. It costs $9 per user on Monthly, or $7 on Annually. It suits an owner leaving spreadsheets.

Five gaps in Zoho’s page could change what you pay

Zoho’s page prices none of these:

• Taxes: Zoho says “Local taxes may apply” and gives no rate.
• Onboarding: Zoho advertises Free Onboarding and links to guided onboarding plans. It lists no price for the guided plans.
• Overage: Zoho’s pages give no overage rate.
• Trial: Each paid plan has a Free Trial button with no day count.
• Contract term: Zoho’s pages give no term length.

Zoho One is a different buy. It bundles 50+ apps for your whole business. Price it only if you would otherwise buy several Zoho products.

The bigger cost step is the tier. If a feature you need sits one tier up, every seat pays that tier’s rate. The true-cost calculator adds seats and tiers into one monthly figure.

Annual buyers get 45 days for a refund, and every plan renews on its own

Zoho’s refund policy opens with a promise. “If you are dissatisfied at any time during your first 45 days using our service, do reach out.” If you stay unhappy, Zoho says it “will issue a full refund and downgrade your account to the free plan.”

Pay yearly and that window is yours. Pay monthly and the refund path runs within the first month.

Forgot a renewal? Zoho’s policy refunds a monthly renewal within five business days. It refunds an annual renewal within 15 days.

Renewal. Zoho says: “Both monthly and yearly subscriptions automatically renew until you cancel the service.”

Cancelling. Zoho’s terms say you “must inform us at least seven days prior to the renewal date.” On Monthly, that deadline returns every month. On annual, it returns once a year.

Price changes. Zoho may change any price. Its terms add: “Any increase in charges will not apply until the expiry of your then current billing cycle.” An increase reaches you at renewal, not mid-term. Zoho sets no ceiling on it.

HubSpot’s agreement makes payments non-cancelable and non-refundable, with exceptions. Pipedrive’s terms say “All Fees are non-refundable.” Zoho’s annual refund window is the kindest of the three.

Zoho also offers a one-hour demo by web conference. A demo helps, because the trial buttons give no day count.

Free suits three people, Professional suits automation, Enterprise suits big sales orgs

Pick the plan by the feature you need, not by the badge.

Free, the entry plan. Free lists contact management, follow-up reminders, workflow automation, standard reports, APIs and mobile apps. A founder and two colleagues can share a contact list here for nothing.

Standard, “Small team, getting started”. Standard adds email integration, mass emails and built-in calling. It also adds multiple sales pipelines, sales forecasting and data enrichment. Pick it if your sales run on email and calls.

Skip it if you need AI agents or process management. Those start on Professional.

Professional, “Growing team, needs automation”. Professional adds AI agents, process management, inventory management, predictive intelligence and unlimited reports. Buy it for a feature you will use, not for the Most Popular badge.

Enterprise, “Running a mature sales org”. Enterprise adds multi-team management, a reporting hierarchy and an approval process. It also adds a developer sandbox and field-level encryption. At five seats you probably use few of them.

If you use half the platform, stay on Professional.

Bigin Express, “First-timer, moving from spreadsheets”. Bigin lists a sales pipeline, built-in calling, payment collection and QuickBooks integration. It fits an owner who has outgrown a spreadsheet and wants little else.

Reviews of Zoho run 3.8 stars, and they cover the whole company

Trustpilot rates zoho.com 3.8 from 6,192 reviews, as of 2026-11-05. Of those, 4,561 give five stars and 780 give one star. Trustpilot’s zoho.com listing covers every Zoho product, so the score is not a CRM score.

Of the 10 newest reviews, 8 give five stars. Five name social media tools.

The 2 one-star reviews cover Zoho Desk support and a mail signup. One says a free trial started without a click. It adds that support had to cancel it and that random invoices followed.

None of the ten mentions the CRM. Still, read the cancelling terms before you sign up for any Zoho product.

At least 12 Reddit posts name Zoho in their title, as of 2026-11-05. The busiest, with 11 comments, asks how to migrate from HubSpot to Zoho CRM. Next, with 10 comments, one asks whether you need an off-the-shelf CRM at all.

Other titles set Zoho against GoHighLevel and HubSpot. They ask about switching and fit. For more, see the Zoho CRM review, HubSpot pricing and GoHighLevel pricing.

Freshsales Growth and monday CRM Basic cost less than Zoho Standard at five seats

Zoho Standard costs $100 a month at five seats on Monthly. These rivals price the same five seats like this:

• At Freshsales Growth, you pay $55 on Monthly, $45 on Annually.
• For monday CRM Basic, expect $90 on Monthly, $60 on Annually.
• Pipedrive Lite costs $120 on Monthly, level with Zoho on Annually.
• Close Essentials costs $245 on Monthly.

Freshsales Growth wins on the lowest bill. It lists $11 per user on Monthly against Zoho Standard’s $20. On Annually it lists $9 against $14. You also get a 21-day trial.

The catch is that its terms make payments non-refundable. Zoho refunds annual buyers.

monday CRM Basic wins if you want a cheaper plan with a refund. It lists $18 per seat on Monthly and $12 on Annually. You get a 14-day trial and a 30-day refund.

It includes 1,000 active contacts and deals. Zoho’s window is longer, but only on annual plans.

Pipedrive Lite ties with Zoho on the annual price. On Monthly, it costs more per seat than Zoho Standard. Its terms say all fees are non-refundable. For a refund, pick Zoho.

Close Essentials costs more, so buy it for calling. It lists $49 per user on Monthly with 1,000 AI credits per user a month. You get a 14-day trial and a 30-day refund. Calls run about $0.02 a minute.

HubSpot Sales Starter lists $7 per seat a month and 500 HubSpot Credits. Its terms make payments non-refundable. It undercuts every plan above on seat price, but not on refund rights.

See Freshsales pricing, monday CRM pricing, Pipedrive pricing and Close pricing for each plan. The CRM picker narrows the field from your team size.

Start on Standard at five seats, and price Freshsales Growth first

Before you pay, price Freshsales Growth beside Standard and diary your renewal notice date. Choose Professional only when one feature forces it.