Reply.io pricing: what five seats cost and what adds to the bill

Reply.io Multichannel lists $99 per user with monthly billing. Five seats run $495 a month. Email Volume lists $59 per user, so five seats run $295. Reply.io labels both prices “Starts from” (2026-11-05).

Reply.io sells three products. If you want email only, take Email Volume. Multichannel adds LinkedIn, calls and SMS. A third product, Jason AI SDR, runs the outreach for you.

If you send only cold email, Email Volume is your plan. If you want LinkedIn, calls and SMS in the seat price, Multichannel is. Annual billing lowers each seat price, but fees stay non-refundable.

The sticker price leaves charges out. Email Volume prices by active contacts. LinkedIn and calling cost extra on that plan. Your plan renews on its own, and Reply.io’s terms give no refund window.

Work out your full monthly number before you start the trial. The 14-day trial is the cheapest way to test a real sequence.

Five charges push five seats past the seat price

Contacts, channels, mailboxes, add-ons and the AI SDR all sit atop the seat price. Check each before you budget.

• Active contacts on Email Volume. The price covers 1,000 active contacts a month. A selector on the plan card sets that tier. An active contact is a unique contact you send one first-step email, with unlimited follow-ups. Bigger tiers cost more, and the selector shows each price.
• Channel add-ons. LinkedIn Automation adds $69 a month per account on Email Volume. Calls & SMS Automation adds $29. Multichannel’s card shows no separate price for either channel.
• Mailbox limits. Email Volume lists unlimited mailboxes. Reply.io’s FAQ then ties your mailboxes to your active contacts and sending activity. It calls that a Fair Usage Policy. Multichannel lists 5 mailboxes on monthly billing and 10 on annual.
• Other add-ons. Reply.io lists add-ons for email validation, additional email accounts and a new domain and mailbox. Its pricing page shows no price for them.
• Jason AI SDR. It costs $500 a month for 1,000 active contacts, on annual billing. Reply.io’s page ties no monthly price to it.

Reply.io’s pages give no overage fee and no contract length. Ask sales for both before you pay for a year.

What annual billing changes

Pay annually and Email Volume drops to $49 per user. Multichannel drops to $89. Five seats then cost $245 and $445 a month.

Reply.io promises savings of “up to 17%”. Treat that as a ceiling for the annual tab as a whole.

Annual prices carry a “Billed annually” label, and monthly prices do not. Annual plans bill a year at a time.

Refund, renewal and cancelling in Reply.io’s own words

Reply.io’s terms favor the vendor on refunds and renewal. They say nothing clear on price changes.

• Refunds. “fees are billed in advance and are non-refundable except where required by law or expressly stated in the applicable order form.” Reply.io’s terms give no refund period.
• Renewal. “Your Subscription will automatically renew for successive renewal periods unless You cancel before the renewal date.”
• Cancelling. “Cancellation will take effect at the end of the then-current Subscription period unless otherwise stated in an applicable order form or required by law.”
• After a renewal charge. Reply.io says it discloses the renewal price and the cancellation method at purchase. Its terms give no grace period for cancelling after a renewal charge.
• Price changes. Reply.io’s terms list no clause that raises prices. That is no promise of a fixed price.

Miss the renewal date and you have paid for another period. Reply.io’s terms give no refund for that case.

Email Volume suits email-only senders and Multichannel suits teams

Email Volume fits a team that sends cold email and wants no other channel. For LinkedIn, calls and SMS under one price, pick Multichannel. Jason AI SDR suits a buyer who wants the outreach run for them.

• Email Volume. It lists unlimited emails, email warmup and 50 Live data credits a month. It also lists an anti-spam and deliverability suite. Mailboxes are unlimited under the fair usage policy. Its card offers “Sign up for Free”.
• Multichannel. It lists unlimited active contacts, email warmup and unlimited emails. It also lists 50 Live data credits a month and the deliverability suite. It adds onboarding with the CSM. Reports include a Team Performance Report, a Channel Efficiency Report and CSV export.
• Multichannel channels. They are email, LinkedIn, Calls & SMS and WhatsApp as semi-automation. Any channel works through a Zapier step.
• Jason AI SDR. It lists 24/7 operations, realtime contacts search, intent signals, AI personalization and AI-generated responses. Its card sends you to “Hire Jason AI”.

Contacts decide the choice. Multichannel lists unlimited active contacts. Email Volume prices by contact tier.

If your list will grow, Multichannel keeps the seat price flat. Email Volume’s price rises with each tier. Reply.io labels Multichannel “Best value for teams”.

If one person sends only email, skip Multichannel. You would pay for channels you never use. Agencies should read the mailbox answer in Reply.io’s FAQ first.

Teams of 20 or more get a custom conversation about the API and white label. Reply.io lists no price for it.

The trial gives you the B2B database and email finder extension. It also gives you multichannel sequences, all reports and the API. Integrations such as Salesforce, HubSpot and Pipedrive come with it.

Test a real sequence there. Once you pay, Reply.io’s terms give no refund.

Annual-plan users can also get help with account setup, limits and integrations. Reply.io’s in-app chat support runs during set operating hours.

Reviewers praise support, and one flagged how hard cancelling was

Trustpilot shows 267 reviews of Reply.io at a 4.6 rating, as of 2026-11-05. Of those, 210 are five-star and 28 are one-star. The other 29 split into 20 four-star, 2 three-star and 7 two-star reviews.

Of the ten newest reviews, dated 2026-09-15 to 2026-10-29, nine give five stars. Six of the ten praise customer support or setup help.

The one three-star review among the ten newest, from 2026-09-29, is about leaving. The reviewer found no “Cancel Subscription” button and had to contact support. If you may leave within a year, ask support how before you pay.

Reply.io’s own page cites a 4.6 out of 5 rating from 1,448 reviews on G2. That figure is the vendor’s claim.

On Reddit, at least 24 posts name Reply.io in their title, as of 2026-11-05. Eleven sit in r/sales, so start there for peer talk before you buy. Six each sit in r/coldemail and r/Entrepreneur, and one in r/agency.

The busiest post, in r/coldemail, has 98 comments. It covers reply rates and deliverability data for May 2026. The other busy posts ask what moves reply rates.

A rival’s plan wins on email-only price, refund window or annual seats

Pick a rival when you need only email, one seat or a refund window. Check what each plan includes before you pick on price.

Instantly Growth is the closest match for email only. It lists $47 a month for 1,000 uploaded contacts and 5,000 emails. Email Volume costs more at $59 per user.

Instantly’s terms call all fees non-refundable and non-cancellable. They allow a fee increase when a renewal term starts. See the Instantly pricing page.

Saleshandy suits a solo sender and a buyer who wants a refund window. For one seat, Starter lists $41 a month. Pro lists $99 a month with 10 seats included. Multichannel charges that per user.

Saleshandy gives you 10 days to ask for a refund. Its trial lasts 7 days. Reply.io’s trial is longer, but its terms give no refund window.

Saleshandy’s refunds turn pro-rata once you use the product. Read the Saleshandy pricing page for the exclusions.

lemlist Multichannel is the like-for-like rival. It lists $109 per user on monthly billing, so five seats cost $545 a month. On annual billing five seats cost $435 a month, against Reply.io’s $445. Reply.io wins on monthly billing, and lemlist wins on annual.

lemlist’s terms add a fixed-term commitment and call the fixed fee non-refundable for any reason. Read the lemlist pricing page before you choose.

Start on the trial, then calendar the renewal

If you send only email, start Email Volume on the trial. For LinkedIn and calls, start Multichannel and calendar the renewal date.